eBay help

[vawitch]

Hoping someone who sells regularly can help me out. (or buys)

Sent a BotCon TF to a gent in Indiana. Free shipping, insurance *optional*. In text, says insurance not included, but available for addl fee.

Guess what? USPS Priority says it was delivered, gent says he never got the toy. I called USPS since tracking has to originate w/ sender - they say 'yup, it got delivered at X:XX time & nope - online indemnity coverage is only to protect if we mess up the box & contents are broken'.

Now I'm worried about what this guy will do. I don't have the $ to give back, nor should I (IMO) - I upheld my end, shipped, confirmed where in the system it was, and offered insurance.

Don't know about ya'll, but if I'm buying a $80 anything - esp a hard-if-not impossible to replace item, I'm getting insurance.

Thoughts, suggestions how to handle this dude?

Comments

[vejiraziel.livejournal.com]

Why don't you send him the information you got from the postal office?

Not to be a distrustful person but it's not uncommon some people receive their packages and then claim they did not to be refunded. Worst that can happen is he'll file a complaint with eBay and/or paypal, if you can prove it was shipped, and the postal office confirmed it to be delivered it's no longer your responsibility. >.o

[thedooz.livejournal.com]

I always opt for the insurance for ebay items because as I understand it the buyer is responsible for it at that point. I would provide the info and see where it goes from there since you did provide for insurance and he opted out.

[vermilionbird.livejournal.com]

Don't pay him diddle until eBay says you have to.

Keep a copy of all the links and webpages for reference and proof.

You can contact eBay yourself (be procative) and have them handle the dispute for you. Since you offered insurance and the guy opted out and the post office said it was delivered, he doesn't have much of a leg to stand on.

This is why I always get tracking numbers for my packages, to protect me.

[obandirk.livejournal.com]

as long as it is showing delivered (I would get it in hard copy) you are covered.